We were introduced to Arlene by a friend of ours who highly recommended her. She immediately showed my wife and I a sense of professionalism that we had not seen before and we knew that we would be using her to represent us. We were NOT disappointed with the choice. A few things that make Arlene stand out are: her availability for questions, her prompt and thorough responses to our emails and phone calls, her professionalism, her expert knowledge on the area/property and real estate transactions in general, her willingness to help, her ability to make you feel like you are at the “top of the list,” and how she made us feel like more than just a “client”. She quickly understood our wants and needs and made the entire transaction a smooth and enjoyable process. There is absolutely no doubt that we would recommend Arlene to anyone looking to buy/or sell their house.
—Matt & Sara Cole, Richmond